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ENTERPRISE INFORMATION TECHNOLOGY

Abacus is a premier provider of enterprise-wide IT services. We fully support end user computing and connectivity needs as well as cross domain information security in various classified and unclassified networking environments.

ENTERPRISE INFORMATION TECHNOLOGY

Abacus is a premier provider of enterprise-wide IT services. We fully support end user computing and connectivity needs as well as cross domain information security in various classified and unclassified networking environments.


Featured Services:

Infrastructure O&M

Abacus performs complete IT infrastructure architecture, installation, and management, support for continuous up-time services.

  • Server Administration
    • Patch Management
    • Messaging, Directory & File Services
    • Virtualization
  • Storage Administration
    • Storage Area Network
    • Network Attached Storage
  • Database/System Administration
  • Data Center Managed Services
    • Interactive Service Catalog
    • Multi-tenant Housing & Hosting
    • Environmental Monitoring & Load Balancing
  • Asset Management
    • Inventory/Logistics Support
    • Configuration Control
    • Technology Refresh
  • Continuity of Operations Planning & Disaster Recovery

Cloud Computing:

Led DOE legacy system transformation to Cloud SaaS, garnering recognition for client as Data Innovation of the Year.

Implemented ServiceNow, a cloud-based ITSM tool, as a SaaS offering for DOI.

Established Private Cloud proof of concept for IaaS and PaaS in a managed Data Center at NASA/KSC .

infrastructure eit web
  • Server Administration
    • Patch Management
    • Messaging, Directory & File Services
    • Virtualization
  • Storage Administration
    • Storage Area Network
    • Network Attached Storage
  • Database/System Administration
  • Data Center Managed Services
    • Interactive Service Catalog
    • Multi-tenant Housing & Hosting
    • Environmental Monitoring & Load Balancing
  • Asset Management
    • Inventory/Logistics Support
    • Configuration Control
    • Technology Refresh
  • Continuity of Operations Planning & Disaster Recovery

Cloud Computing:

Led DOE legacy system transformation to Cloud SaaS, garnering recognition for client as Data Innovation of the Year.

Implemented ServiceNow, a cloud-based ITSM tool, as a SaaS offering for DOI.

Established Private Cloud proof of concept for IaaS and PaaS in a managed Data Center at NASA/KSC .


Telecommunications & Network Services

Abacus engineers and fully supports secure voice, video, and data networks over a highly scalable, and reliable telecommunications backbone.

  • Network Design, Engineering & Administration
    • Wired/Wireless
    • Classified/Unclassified
  • Telephony O&M
    • Telephone Switch Systems
    • VoIP Technology Support
  • Inside/Outside Cable Plant Installation & Maintenance
  • Tactical Data Link Transmission/Display
  • Unified Communications
  • Communication System O&M
    • Personal Wireless Systems
    • Satellite Communications
    • Public Address Systems
    • E911 Emergency Communications
    • Video Teleconferencing Systems
    • Space Launch Communications
    • Ground Based & Land Mobile Radio Systems
    • Radar and Sensor Systems

Global Positioning Systems:

Abacus uses the Geo Trimble GIS service to record geospatial data on the location and physical attributes of repairs, modifications, and additions in cable plant installation pathways.
telecom ns web
  • Network Design, Engineering & Administration
    • Wired/Wireless
    • Classified/Unclassified
  • Telephony O&M
    • Telephone Switch Systems
    • VoIP Technology Support
  • Inside/Outside Cable Plant Installation & Maintenance
  • Tactical Data Link Transmission/Display
  • Unified Communications
  • Communication System O&M
    • Personal Wireless Systems
    • Satellite Communications
    • Public Address Systems
    • E911 Emergency Communications
    • Video Teleconferencing Systems
    • Space Launch Communications
    • Ground Based & Land Mobile Radio Systems
    • Radar and Sensor Systems

Global Positioning Systems:

Abacus uses the Geo Trimble GIS service to record geospatial data on the location and physical attributes of repairs, modifications, and additions in cable plant installation pathways.


End User Support

Abacus manages 24x7 call centers and provides responsive support (remote & hands-on) to maximize user services and productivity.

  • Service Desk Support
    • Tier 1
    • Tier 2
    • Tier 3
  • Remote Desktop Services/ VPN
  • Account Management/Provisioning
  • Data Archive, Back-up & Restoration
  • Desk-side Support
    • HW/SW Installation, Configuration
      & Maintenance
    • System/Applications Management
    • Network Connectivity

Knowledge Management:

Abacus maintains a robust database that serves as an enterprise-wide repository of FAQs and alerts for quick reference by help desk specialists in resolving end user trouble calls.
help desk web
  • Service Desk Support
    • Tier 1
    • Tier 2
    • Tier 3
  • Remote Desktop Services/ VPN
  • Account Management/Provisioning
  • Data Archive, Back-up & Restoration
  • Desk-side Support
    • HW/SW Installation, Configuration
      & Maintenance
    • System/Applications Management
    • Network Connectivity

Knowledge Management:

Abacus maintains a robust database that serves as an enterprise-wide repository of FAQs and alerts for quick reference by help desk specialists in resolving end user trouble calls.


Cyber Security

Abacus monitors operating networks and safeguards support systems against unauthorized access and other threats to proprietary data. Additional information about our cyber security capabilities can be found here.

  • Information Assurance
    • Management Review/Compliance Audit
    • Qualitative/Quantitative Risk Analysis
  • Secure Communications
    • Cryptographic Support
    • Data Encryption
  • Certification & Accreditation/ Assessment & Authorization
  • Incident Response/ Remediation
  • Network Defense
    • Access Control/Boundary Protection
    • Vulnerability Assessment/ Countermeasures
    • Penetration Testing/ Intrusion Detection
    • Firewall Management
  • Risk Management Framework Support

Continuous Diagnostic Monitoring:

Abacus supported DHS’ pilot CDM program and installed sensors for remote network scanning and monitoring to identify, prioritize, and mitigate cyber risks at select agencies.
cyber security
  • Information Assurance
    • Management Review/Compliance Audit
    • Qualitative/Quantitative Risk Analysis
  • Secure Communications
    • Cryptographic Support
    • Data Encryption
  • Certification & Accreditation/Assessment & Authorization
  • Incident Response/Remediation
  • Network Defense
    • Access Control/Boundary
      Protection
    • Vulnerability Assessment/ Countermeasures
    • Penetration Testing/ Intrusion Detection
    • Firewall Management
  • Risk Management Framework Support

Continuous Diagnostic Monitoring:

Abacus supported DHS’ pilot CDM program and installed sensors for remote network scanning and monitoring to identify, prioritize, and mitigate cyber risks at select agencies.