EAGLE - Enterprise Acquisition Gateway for Leading Edge Solutions
Functional Category 2 – Operations and Maintenance Telecommunications Related Services (HSHQDC-06-D-00068) Period of Performance: September 2006 - September 2013
Abacus Technology shall provide any and all operations and maintenance (O&M) solutions, processes, and procedures necessary to sustain systems within the DHS Enterprise at the highest levels of service and availability consistent with cost, schedule, and performance objectives. These solutions may be required across the DHS Infrastructure, to include, but not limited to, the following operational areas:
- Data Center,
- Help Desk and Field Support Services (e.g., Desk-side support and LAN Administration),
- Network and Security Operations, and
- Collaboration Services (e.g., E-mail, Voice, and Video Services).
This functional category includes the full range of O&M solutions, from maintaining and upgrading individual pieces of hardware and software to full managed service solutions.
F.E. Warren AFB, WY: Supporting the Network Control Center, Base Communications Center, Technical Control Facility/Primary Systems Control Facility, Small Computer Maintenance, Computer Systems Management, Telephone Operations and Maintenance, Base Cable Maintenance, Secure Communications Maintenance, Multimedia, and Administrative Communications.
Kirtland AFB, NM: Providing base-level communications support, training, equipment maintenance, and direct customer services, including the entire base's information technology (data) and telephone (voice) backbone, supporting more than 10,000 data and 20,000 voice users at multiple sites (more than 50 organizations) throughout the base.
- Information System Contingency and Disaster Recovery Planning
- Information System Security Awareness and Training
- Web Application Security Testing
AETC: Provide command-wide network and information assurance support for the Network Operations Security Center and Network Control Centers supporting more than 60,000 personnel.
F-15 SPO: Provide information assurance support to 5,000 user. Includes: certification and accreditation, AFCERT implementation/maintenance, LAN/WAN operation, disaster recovery, and security planning.
NOAA: In support of the National Geodetic Survey's need to consistently survey thousands of airports, developed a .NET application that automates all data collection, analysis, verification, calculation, and exchange for the airport aeronautical survey process. It automatically exchanges data with multiple survey instruments in the field, thus improving accuracy by minimizing errors from inaccurate data entry, incomplete surveys, and mistaken observations.
WMATA: Design, develop, and implement a web-based Procurement Information Management System to administer procurements for 8,000 employees at 18 major locations.
- Advisory Support Including Standards, Policies, Processes, Methods, Planning and Project Reviews
Defense Security Service: Program management and process and improvement support including project coordination and tracking, enterprise planning, IT architecture support, configuration management, and risk management.
Department of Veterans Affairs: Supporting the institutionalization of the Enterprise Program Management Office to ensure consolidated IT planning and management, enhance program management training resources, and define and implement best practices and tools for VA.
- Business tools that contribute to the bottom-line
- Business Process Improvement and operational cost reduction software packages
TakeCOMMtrol: An automated solution supporting the full spectrum of ordering and tracking multi-vendor telecommunication services, maintaining a service inventory, and reconciling CDR data against services.
Abacus Technology's Quality Assurance Program (QAP) is based on the philosophy of always being responsive to our customers – meeting and exceeding their expectations –and providing them with the very best products and services on-time and within budget. The cornerstone of our program is the belief that quality is not accidental, but rather a mind-set demonstrated by the firm's top executives and instilled among all professional staff members. Key elements of the QAP are as follows:
Assigning the right people to each job to ensure its success
Holding staff members accountable for the quality of their work
Motivating employees to “go the extra mile” for our clients
Maintaining a work environment that fosters continuous process improvement
Taking nothing for granted; constantly measuring our progress and performance
Listening to our clients and quickly addressing any issues or concerns.