Overview: Abacus Technology is in need of a Desktop Technician to provide in-person support for a variety of PC software and hardware issues.  This is a full-time position supporting the Minerals Management Service (MMS) of the Department of Interior (DOI).

Major Duties & Responsibilities: Interact with end user to identify a variety of issues related to desktops, laptops, printers, and server or network connectivity.  Review open trouble tickets in the call tracking system to identify outstanding issues in need of resolution.  Provide in-person, desk-side support for installation, configuration, troubleshooting for operating systems and software applications, both COTS and proprietary, as well as hardware.  Install and maintain desktops; setup and configure laptops; create accounts, accesses, and permissions.  Communicate technical information in a non-technical manner.  Monitor and resolve issues to completion using the call tracking system.  Escalate any outstanding issues to senior-level technicians or engineers.  Provide help desk support as necessary.

Qualifications: 2-5 years experience in a help desk or technical support role.  Experience with Microsoft Windows 2000/2003/XP/Vista and Office 2003/2007.  In-depth knowledge of operating systems, applications, printers, and PC hardware.  Familiarity with a trouble ticket system such as HEAT, Remedy, or similar tool.  Experience with TCP/IP, WINS, and DNS.  Knowledge of Citrix a plus.  Solid customer service skills, including good communication and the ability to demonstrate professionalism.  Related certifications such as A+, Network+, MCP, and MCSE/MCSA are a plus.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

Overview: Abacus Technology is in need of a Logistician to provide day-to-day support to the Site Manager by tracking projects and coordinating tasks to ensure completion within contract parameters.  This is a full-time position supporting the Bureau of Ocean Energy Management, Regulation, and Enforcement.

Major Duties & Responsibilities: Handle day-to-day logistics and project coordination and support for an enterprise-level program.  Work closely with management team to identify tasks and appropriate timeframe for task completion.  Participate in analyzing enterprise-wide operations to determine functional requirements and to identify the necessary supporting information technologies and resources.  Assist with the preparation and implementation of strategic business plans and tactical program plans.  Ensure that tasks are completed on time and in line with the customer’s expectations.  Coordinate with multiple departments to gather information or data needed to complete tasks.  Work with the management team to establish task priorities.  Review logistics support plans, policies, and procedures and identify areas for improvement.  Develop and update documentation associated with tasks including status reports.  Perform inventory management and tracking.  Assist with the procurement and management processes of support equipment, test equipment, technical orders, spares, training, supply support, and computer resources.  Provide assistance to other departments as necessary.   

Qualifications: 3+ years experience in logistics or project coordination.  Bachelor’s degree in a related field.  Experience with project and task tracking and coordination.  Proficient in MS Office tools.  Must be organized and detail oriented.  Must be able to communicate effectively with all levels of an organization and demonstrate strong customer service skills.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.