Overview: Abacus Technology is in need of a Desktop Technician to provide in-person support for a variety of PC software and hardware issues.  This is a full-time position supporting the Minerals Management Service (MMS) of the Department of Interior (DOI).

Major Duties & Responsibilities: Interact with end user to identify a variety of issues related to desktops, laptops, printers, and server or network connectivity.  Review open trouble tickets in the call tracking system to identify outstanding issues in need of resolution.  Provide in-person, desk-side support for installation, configuration, troubleshooting for operating systems and software applications, both COTS and proprietary, as well as hardware.  Install and maintain desktops; setup and configure laptops; create accounts, accesses, and permissions.  Communicate technical information in a non-technical manner.  Monitor and resolve issues to completion using the call tracking system.  Escalate any outstanding issues to senior-level technicians or engineers.  Provide help desk support as necessary.

Qualifications: 2-5 years experience in a help desk or technical support role.  Experience with Microsoft Windows 2000/2003/XP/Vista and Office 2003/2007.  In-depth knowledge of operating systems, applications, printers, and PC hardware.  Familiarity with a trouble ticket system such as HEAT, Remedy, or similar tool.  Experience with TCP/IP, WINS, and DNS.  Knowledge of Citrix a plus.  Solid customer service skills, including good communication and the ability to demonstrate professionalism.  Related certifications such as A+, Network+, MCP, and MCSE/MCSA are a plus.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.