Overview: Abacus Technology is in need of a Configuration Management Specialist to handle and resolve IT requests for end users.  This is a full-time position at Peterson AFB.

Major Duties & Responsibilities: Process IT requests for NORAD-USNORTHCOM and subordinate commands.  Provide high-level analysis of incoming requests in order to efficiently process and effectively route the requests to the appropriate JCSC team(s) for implementation or completion of requirement.  Manage workload by understanding of the N-NC mission, prioritizing the workload, and adjusting priorities as needed.  Provide an accurate estimation of time to complete various tasks and report those timelines to a variety of contractor and/or government personnel in a professional manner.  Ensure that tasks follow established configuration management procedures, processes and standards.  Manage and track requirement(s) through entire life cycle including providing customer status.  Interface with multiple teams and have an overall understanding of their processes and the information they require. 

Qualifications: 2+ years experience in IT request management and fulfillment.  Associate’s degree or better in a related field.  Experience with Remedy.  Able to manage workload and set priorities.  Must have attention to detail, the ability to work under pressure, and achieve strict deadlines while balancing competing priorities.  Must be professional when communication with and working with a variety of contactor, civilian, and government personnel.  Must be able to follow processes and work to streamline processes where possible.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

Overview: Abacus Technology is in need of a Service Desk Analyst to provide phone and in-person technical support for end users at Peterson AFB.  This is a full-time position.

Major Duties & Responsibilities: Act as the initial call handling person and customer interface to gather information from the end user and identify the problem.  Provide front line technical support to end users including but not limited to PC and peripheral installation and troubleshooting, account management, application first level problem determination, problem/incident recording, problem resolution and escalation.  Provide Tier-1 (phone, walkup, desk-side) contact and problem resolution for all users with hardware, software and applications problems.  Resolve as many user-reported problems as expertise permits using available tools and following applicable procedures and policies.  Obtain as much problem-related information from users as possible and convey concise problem information to users.  Provide accurate and timely logging of problems and resolution for problems in the Remedy management database.  Maintain communications with customers throughout the problem resolution process.  Maintain in-depth knowledge of supported products and services.

Qualifications: 2-5 years experience in a help desk or technical support role.  Bachelor’s degree in a related field.  Must possess A+ and/or Net+ certification or be able to obtain and maintain certification within six months from start date.  Security+ and ITIL V3 Foundations certifications are a plus.  Must be able to complete and pass initial Information Assurance tests.  Experience with Microsoft Windows 2000/XP, Microsoft Office 2003/2007, Remedy, Microsoft SharePoint, Internet Explorer, and Microsoft Outlook.  Comfortable working with multi-vendor PCs and monitors, HP printers, Blackberry, and Motorola Q handhelds.  Able to effectively communicate by phone or in person.  Willing to take initiative and act independently to resolve problems.  Able to handle multiple priorities and follow through on projects to completion.   

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

Overview: Abacus Technology is in need of a Warehouse Technician to provide logistical support for shipping, receiving, inventory, and storage.  This is a full-time position at Peterson AFB.

Major Duties & Responsibilities: Perform warehousing duties in accordance with prescribed storage plans.  Receive, store, and issue materials and supplies from supply resources.  Verify materials against receiving documentation and document any discrepancies or damage.  Route materials to Government furnished storage bunkers or other prescribed locations, coordinating any transportation requirements.  Follow established procedures to ensure that all materials are stored safely and securely. Store, stack, or palletize materials.  Implement first-in, first-out storage procedures to maximize shelf life.  Examine stored materials periodically and report deterioration and damage.  Perform inventories of stored and/or hand-receipted materials as directed.  Identify condition of inventoried items, to be used in survey action assessment.  Report any evidence of loss, damage, or destruction of Government property to supervisor.  Prepare items for shipment and ensure appropriate and effective packing in conjunction with coordinating transport.  Operate Government furnished hand and/or power trucks as necessary to perform warehousing tasks.  Operate personal computers, typewriters, and calculators to maintain and/or establish inventory and shipping/receiving records.  Follow established procedures to ensure achievement of quality, safety, and security standards. 

Qualifications: 2-3 years experience in warehousing, stocking, and/or inventory.  High School diploma or equivalent.  Ability to provide logistics support including warehouse equipment operations.  Must have full body mobility and be able to lift at least 50 pounds.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.