Overview: Abacus Technology is in need of a Help Desk Technician to analyze and resolve software and hardware problems for workstations and the network at Kirtland AFB.  This is a short term contract with a six month duration (the possibility exists that this position may become full-time at the end of the contract).

Major Duties & Responsibilities: Perform C4 call center support services for the Kirtland AFB network.  Troubleshoot, support, and maintain workstations and laptops.  Resolve problems with network and VPN connectivity, file shares, and email in support of approximately 10000 Clients.  Perform troubleshooting requirements, installation, and configuration of the AF (Air Force) Standard Desktop Configuration (SDC) including software installs and some networking configuration.  Support multiple government software applications and maintain installation documentation.  Troubleshoot and configure PC hardware, modems, network cards, video cards, processors, memory, hard drives, DVD drives, floppy drives, jump drives, mice, keyboards, and monitors.  Troubleshoot issues with TCP/IP, DNS, WINS and Blackberry.

Qualifications: 2-3 years experience in a help desk or technical support role.  Must be Security+ certified or able to obtain the certification within 6 months from start date.  MCP and/or A+ certifications are preferred.  Extensive experience with Windows XP/Vista, MS Office 2003/2007, MS Project 2003/2007, Visio, Blackbery, and Cisco VPN.  Knowledge of Symantec Norton Antivirus and Firewalls.  Experience with a trouble ticket tracking software such as Remedy and experience with Net IQ.  Familiarity with networking protocols.  Must be able to work in a team environment. Solid customer service and telephone support skills are a must.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

Overview: Abacus Technology is in need of an Automated Data Processing and Equipment (ADPE) and Video Teleconferencing (VTC) Technician to support IT asset inventories and video teleconferencing services.  This is a short term contract with a six month duration (the possibility exists that this position may become full-time at the end of the contract).

Major Duties & Responsibilities: Manage, track, issue, and inventory all information technology (IT) assets.  Setup, maintain, and troubleshoot video teleconferencing sessions and services.  Support and maintain workstations and laptops.  Troubleshoot problems with desktop systems and applications.

Qualifications: 2-3 years experience with managing equipment accounts and video teleconferencing sessions.  Must be Security+ certified or able to obtain the certification within 6 months from start date.  Experience with desktop and VTC troubleshooting.  Experience with Windows XP/Vista and MS Office 2003/2007.  Must be able to work in a team environment.  Solid customer service skills.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

Overview: Abacus Technology is in need of a Jr. Systems Administrator to manage service support personnel for a help desk at Kirtland AFB.  This is a short term contract with a six month duration (the possibility exists that this position may become full-time at the end of the contract).

Major Duties & Responsibilities:  Manage service operations and personnel for the wing help desk at Kirtland AFB.  Provide troubleshooting and support for workstations and laptops. Resolve problems with Blackberry, network and VPN connectivity.  Provide troubleshooting support for user file shares and email. Install and configure desktops and internal systems components, peripherals and software applications.  Install, configure and maintain server operating systems and applications.  Manage and maintain a Microsoft SharePoint Server.

Qualifications: 4-5 years experience in system administration for an enterprise-level environment.  Must be Security+ certified or able to obtain the certification within 6 months from start date.  Work related certifications desired.  Experience in system/server administration as well as desktop and application troubleshooting.  Must have a working knowledge of MS SharePoint 2003 and 2007, MS  Server 2003, XP, Vista and MS Office Suite.  Must to be able to troubleshoot TCP/IP and DNS problems. Must have good reporting and analysis skills.  Solid Customer service and telephone support skills are a must.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

Overview: Abacus Technology is in need of a Help Desk Technician to analyze and resolve software and hardware problems for workstations and the network at Kirtland AFB.  This is a short term contract with a six month duration (the possibility exists that this position may become full-time at the end of the contract).

Major Duties & Responsibilities: Perform C4 call center support services for the Kirtland AFB network.  Troubleshoot, support, and maintain workstations and laptops.  Resolve problems with network and VPN connectivity, file shares, and email in support of approximately 10000 Clients.  Perform troubleshooting requirements, installation, and configuration of the AF (Air Force) Standard Desktop Configuration (SDC) including software installs and some networking configuration.  Support multiple government software applications and maintain installation documentation.  Troubleshoot and configure PC hardware, modems, network cards, video cards, processors, memory, hard drives, DVD drives, floppy drives, jump drives, mice, keyboards, and monitors.  Troubleshoot issues with TCP/IP, DNS, WINS and Blackberry.

Qualifications: 3-5 years experience in a help desk or technical support role.  Must be Security+ certified or able to obtain the certification within 6 months from start date.  MCP and/or A+ certifications are preferred.  Extensive experience with Windows XP/Vista, MS Office 2003/2007, MS Project 2003/2007, Visio, Blackbery, and Cisco VPN.  Knowledge of Symantec Norton Antivirus and Firewalls.  Experience with a trouble ticket tracking software such as Remedy and experience with Net IQ.  Familiarity with networking protocols.  Must be able to work in a team environment. Solid customer service and telephone support skills are a must.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.